We want you to feel supported and comfortable in every stage of your motherhood journey. We offer a transparent return process to ensure you are fully satisfied with your purchase.
- Eligibility for Returns: You may return unused, defect-free items in their original, factory-sealed packaging within 7 days of delivery.
- Return Process: Please contact our support team with your order number. Once we verify the condition of the item, we will provide you with instructions for the return shipment.
- Refund Methodology: Upon receiving and inspecting the returned product, we will process your refund back to your original payment method via our API-based digital service platform. Please allow 5–7 business days for the credit to appear.
- Damaged or Incorrect Items: If you receive a product that is defective or does not match your order, notify us within 48 hours of delivery. We will arrange for a replacement or a full refund at no additional cost.
- Non-Returnable Items: Due to the intimate and hygienic nature of maternity and postpartum care products, items that have been unsealed or used are not eligible for return unless they are proven to be defective.